Shipping & Service Delivery Policy – TISQ Health

At TISQ Health, we provide mental health counselling and child mental health services, which are delivered either online (virtual sessions) or in-person (at our clinic). As we do not sell or ship physical products, this Shipping Policy explains how our services are delivered.

1. Mode of Service Delivery

  • Online Counselling: Sessions are delivered through secure video platforms such as Zoom, Google Meet, or other approved platforms.

  • In-Person Counselling: Sessions are conducted at the designated TISQ Health clinic/center as per the appointment booked.

  • Digital Resources (if provided): Any reports, worksheets, or therapy materials will be shared via email or secure platforms.

2. Service Access

  • Clients will receive a booking confirmation via email or SMS upon successful payment.

  • For online sessions, the meeting link and instructions will be shared at least 12–24 hours before the scheduled time.

  • For in-clinic sessions, clients are expected to arrive 10–15 minutes before the scheduled appointment.

3. Non-Delivery of Service

  • If a session cannot be delivered due to technical issues, therapist unavailability, or unforeseen circumstances, TISQ Health will provide an option to reschedule the session at no extra cost.

  • If rescheduling is not possible, clients may be eligible for a refund as per our Refund & Cancellation Policy.

4. International Clients

  • Online counselling sessions are available to international clients.

  • All service timings are confirmed in Indian Standard Time (IST), and clients are responsible for adjusting as per their local timezone.

5. Contact for Support

For service delivery issues, please reach out to:

TISQ Health
Email: admin@tisqhealth.com
Phone: 91 8448073838
Address: Gurugram, Haryana